Get in Touch With Us

Got a question about one of our reviews, spotted something that needs a second look, or want to flag a concern about a listed site? This page explains how to reach the Bitcoin Casino Sites team and what we can (and can't) help with.

How to Reach the Team

The best way to contact us is by email at [email protected]. We read every message that comes in and try to reply within two working days, though it can take a little longer during busy periods.

To help us route your message quickly, please include a short subject line telling us what it's about — a review correction, a general question, or something else. If your query relates to a specific casino, name it and let us know which section of the review you're referring to.

What We Can Help With

• Review accuracy — If a bonus term, coin list, or licensing detail on one of our pages looks out of date, tell us. We rely on reader flags as much as our own checks to keep listings current.
• General questions about crypto casinos — If something about how deposits, wagering requirements, or no-KYC play works isn't clear, we're happy to point you to the right explainer or answer directly.
• Content suggestions — If there's a coin, a payment method, or a topic around crypto gambling in the US you think we should cover, let us know.
• Site or listing concerns — If you've had a genuinely bad experience with a listed operator, such as a payout that never arrived or misleading terms, we want to hear the details.

What We Cannot Do

We are an independent review and comparison site, not a casino operator, a payment processor, or a customer support desk for any brand we cover. That means a few things we can't help with:

• We cannot access, verify, or resolve individual player accounts, deposits, or withdrawals at any casino — those requests need to go directly to that site's own support team.
• We cannot provide tax or legal advice. If you have questions about how gambling winnings or crypto gains are taxed, or about the legal status of offshore play in your state, please consult a qualified professional.
• We do not offer financial advice on which coins to buy or hold. Crypto values move, and that risk sits with the player regardless of which casino they use.

Before You Write In: Check the Basics

Many messages we receive are answered by information already on the site. Before contacting us, it's worth checking:

1. Whether the casino you're asking about accepts players from your state — availability varies, and offshore sites often self-restrict certain US states.
2. Whether a bonus offer has wagering or playthrough requirements attached — these are always listed alongside the offer, not buried elsewhere.
3. Whether the site in question requires identity verification at all, since "no-KYC" policies vary in how strictly they're applied, particularly at higher withdrawal amounts.

If you're still weighing up where to play, our rankings above cover sites like BetPanda, CoinCasino, and Cryptorino across coin support, payout speed, and bonus terms — a good starting point before you reach out with a specific question. Readers looking at alternatives outside the mainstream US-facing market may also want our page on non-GamStop casinos.

A Note on Responsible Gambling

If your message touches on struggling to control your gambling, spending more than you can afford, or gambling to cope with stress, please say so plainly in your email. We will point you toward appropriate resources, and we'd encourage you to also contact the National Problem Gambling Helpline at 1-800-GAMBLER, which offers free, confidential support. Offshore crypto casinos generally do not provide the same self-exclusion tools or player protections as state-regulated operators, so building in your own limits matters more, not less.

Who This Site Is For

Bitcoin Casino Sites is intended for adults of legal gambling age — 18 or 21 depending on the site and your state's rules — researching crypto casino options available to US players. Offshore crypto casinos operate in a legal grey area for US residents: they are typically licensed in jurisdictions like Curaçao or Anjouan rather than by any US regulator, and it remains each player's responsibility to check their own state's laws before playing. We're not able to advise on individual legal situations, but we aim to keep that context front and center across the site.

Ready to Send a Message?

Whether it's a correction, a question, or feedback on something you've read, drop us a line at [email protected]. A real person reads and answers every message — there's no pressure, and no rush to hear back before you make any decisions about where or whether to play.